Returns & Refunds

 

Thank you for your purchase! We hope you're satisfied with your order. If for any reason you're not completely happy, you can return it within 14 days of delivery. Returning or exchanging is quick and easy.

RETURN PERIOD: Customers have 14 days from the date of delivery to return items without providing a reason. Please ensure the return shipment is sent back to us within this 14-day period.

RETURN CONDITIONS: All returned items must be unworn, unwashed, and in resale condition with original tags attached. Shipping costs are non-refundable.

RETURN COSTS: Customers are responsible for return shipping costs, which vary depending on the courier and the country from which the package is returned.

RETURN PROCESSING TIME: If you wish to exchange a product, please indicate this when registering your return, and we will begin processing it immediately to ensure a swift exchange within a few days. Returns are typically processed within 10 working days after we receive the package in our warehouse. You can track the return shipment with the provided tracking number to see when it arrives. The 10 working days begin once the package is received. After processing your return, you will be notified once the refund has been issued. Please note that it may take up to 3 days for the refund to appear in your account.

RETURNS FAQ

What can I do if my exchange product is no longer available?
If the product you wish to exchange is no longer available, please reach out to our customer service team. We will provide an update on when the product might be restocked. If you’ve already initiated your return and the product is sold out, we will contact you to discuss alternative solutions.

Where can I find my order number to register my return?
Your order number can be found in the confirmation email you received after placing your order. It’s a five-digit code. If you haven’t received the email or need assistance, please contact our customer service team, and we’ll be happy to help.

What should I do if a product is delivered faulty or damaged?
If your product arrives damaged or faulty, please reach out to us  with a photo of the issue. Our customer service team will promptly assist you in finding a solution.

What should I do if I want to return my order outside the return period?
We recommend returning your item within the 14-day return period. If you're unable to do so, we offer the option of exchanging the product for a replacement or providing a voucher. Please contact our customer support team for further assistance.